I installed a 5824R, the computer can open the door remotely, the button can open the door, the card reader can make a sound, but the door cannot be opened.
Hello! Thanks for using our company's products! First, check if the card is authorized after it is issued and uploaded to the control board. After you open the FCARD3500 software, open the "Personnel File" under the "Enterprise Information" menu bar to find the card, double-click the person, in the pop-up box, click "Access Control Access Level", if you don't have the access level, click "Add Access Level", select the door to be authorized, and then click "Authorize through the door and upload". Then, you turn on the data monitoring, swipe your card, whether there is data uploaded to the software, and judge according to the prompts on the software.
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